Returns & Refunds policy

Refunds:

All custom orders require a 50% non-refundable deposit. You are entitled to cancel your order at any time, but this deposit is non-refundable. If you purchased a non-custom item, you may return it. More information below. If you ordered by mistake, you may get a refund prior to shipping. After shipping, you must wait until delivery, then return.

There are no refunds for digital downloads.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging and in the same condition.

The following goods cannot be returned:

• Custom and personalized items.

• Digital Downloads

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Reach out to Tiffany@tialynndesign.com prior to returning to get the correct Return Address. Include your order number.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail tiffany@tialynndesign.com